Shipping policy

At Tamaq, we aim to deliver the finest quality dry fruits to your doorstep with care, speed, and reliability. This Shipping Policy outlines our procedures, timelines, and conditions related to shipping and delivery.

1. Delivery Coverage

We currently deliver across India through reliable courier and logistics partners. International shipping is not available at this time.

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next working day.

3. Delivery Timelines

Location

Estimated Delivery Time

Metro Cities

2–4 business days

Other Urban Areas

3–6 business days

Remote/Rural Areas

5–8 business days

Note: Delivery timelines are indicative and may vary due to unforeseen delays.

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹499.

  • A nominal shipping fee will be applicable for orders below ₹499, based on location and weight.

  • Any additional delivery charges (if applicable) will be clearly shown at checkout.

5. Order Tracking

  • Once your order is shipped, you will receive an email or SMS with the tracking number and link to track the shipment in real time.

6. Packaging and Quality Assurance

  • All products are hygienically packed using food-grade materials.

  • We take special care to ensure products remain fresh, intact, and temperature-controlled wherever required during transit.

7. Delays or Delivery Issues

  • While we strive for timely deliveries, delays can occur due to natural calamities, public holidays, or courier disruptions.

  • If your order hasn’t arrived within the estimated time, please contact our support team and we will resolve the issue promptly.

8. Incorrect Address or Missed Delivery

  • Please ensure your address and contact details are accurate at the time of order.

  • If delivery fails due to an incorrect address or unavailability, re-delivery charges may apply.

9. Contact Us

For any shipping-related assistance, please reach out to us:

Email: support@tamaq.com
 Phone: 
 Hours: Monday to Saturday, 10 AM – 6 PM
 Address: DEVASHISH INDUSTRIAL PARK Satpanth Mandir Pirana Road, Shed No - 2, 382425 Ahmedabad GJ, India